Frequently Asked Questions

For existing customers there is no cost to upgrade to v3.x.

All you will need to do to complete your upgrade is as follows:

  1. Download the latest version here
  2. Register the app using your store account (found here)

If you're unsure of your email or password, reset it here and then register your app.

Yes. If you register the app again using the same device (per-say your computer got erased), it will allow you this and update your offline license information accordingly.

Yes, each device is a device. With each purchase, you receive three (3) licenses allowing you to use three devices / computers.

Yes, you must use the same email you originally purchased the app. This email is used to verify your order and assign licenses to you account.

You will be granted three (3) licenses with each purchase. To purchase more than three, within the Licenses page of the app's settings, click to "Add more licenses".

You will be sent an activation email in which you can click a link to activate your account.

After v3.0

With version 3.0, we introduced a form of license key validation that does not require internet access after your initial device registration.

Before v3.0

Sometimes. However, we recommend upgrading to the latest version as we now have offline validation that removes the requirement for periodic logins to validate your license.

No, you would not have an account. To create an account, click on "create an account" within the app. When you create your account, you will receive an activation email, you must first activate your account. Then you can go back to the app, login and name your device.

Ensure that you use the same email used during your original purpose.

If you have any issues, please contact us here.